• Useful Contacts

      Student Services

      If you have a general enquiry or aren't sure where to start, please call us on 020 3893 5400 or email us at student.services@avadolearning.com and we'll be happy to help.

      We're open 8am - 8pm Monday - Thursday, 8am - 5pm Friday and 9.30am - 4.30pm on Saturdays.

      Or you can write to us at:

      AVADO Learning
      Translation & Innovation Hub (I-HUB)
      Imperial College White City Campus
      80 Wood Lane
      London
      W12 0BZ

      Please also contact us if you have a complaint so that we can put it right as soon as possible. You can find out more about our Complaint procedure in the Policies section.

      Tutors

      If you need help with your course or have a query relating to your course, including your assignments, please contact your tutor. You will have received an email with your tutor's contact details on it when you enrolled - if you can't find these details, just contact Student Services who will be able to put you in touch.

      Faculty Managers

      If you need to make an appeal against a grade or assessment decision (and have been unable to resolve the matter with your tutor) please contact the relevant Faculty Manager in writing within five working days of receiving your tutor's final decision:

      Accounting: Lisa.Hudson@avadolearning.com

      Human Resources:

      You can find out more about our Appeals procedure in the Policies section.

      Head of Learning Operations

      If you need to make an appeal against a cheating or plagiarism sanction, please contact our Head of Learning Operations, Laura Medlock, in writing within 10 working days of your receiving notification of the sanction at laura.medlock@avadolearning.com.

      You can find out more about our rules on Cheating and Plagiarism in the Policies section